Frequently Asked Questions

Ordering - Are all pieces handmade? Yes. Pieces are either made by hand or hand-finished. Where a piece is made to order, the product page states the production lead time. - Can I order a size that is out of stock? If a piece is made to order, contact care and we will ask the maker. - Can I change my order? Within 12 hours of placing it, as long as production has not started. Contact care with your order reference.

Delivery - Where do you deliver? Nigeria at launch. Carrier options and fees are set by the PESS team in settings, so what you see at checkout is the current policy. - How long will it take? Ready-to-ship pieces are dispatched after payment is confirmed. Made-to-order pieces dispatch after production, which is stated on the product page.

Returns - Can I return a piece? Ready-to-ship, unworn pieces can be returned within the window shown in our returns policy. Made-to-order and personalised pieces are excluded unless faulty. - What if a piece arrives damaged? Contact care within 48 hours with photographs and we will arrange a repair, replacement or refund.

Selling with PESS - How do I apply? Use the vendor application form. Applications are reviewed by a person, and we may ask for identity or business documents. - Does it cost anything to apply? No. Commission on sales is set by PESS and shown in the vendor agreement before you accept.